Delivery Policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched within 2-4 days. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Some of our products are manufactured to order and can take longer. Further details are given in the Delivery Section on the product pages. 

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched between 2-4 working days. For items where Tracking is available we will send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 3 working days, please reach out to us via email at info@glowingflames.com so that we can help.

Delivery times can vary depending on the item. Some may use a booking in option where the courier arranges directly with the buyer when the items will be delivered. Estimated delivery times are shown on the product pages for each product.

Items which are made or modified to order such as spraying an alternative colour will take longer to be delivered. Details are shown in the product pages in the Delivery Information tab.