FAQs

What is the cost of my delivery?

All orders to Mainland UK are Free. Highlands and some island locations come with a delivery fee,

Do you deliver outside of the UK?

We deliver throughout mainland UK and most major islands and the highlands of Scotland which may incur an additional delivery fee. 

Can you install my product?

Glowing Flames is a specialist Fireplace and Stoves online retailer and as such do not provide an installation service. For Gas appliances and hard wired electrical appliances always ensure your installer is suitably certified and registered. We suggest getting a quote from a local installer before purchasing for peace of mind.

How long will my product take to deliver?

Delivery times can vary depending on the supplier however the vast majority of products are held in stock with our suppliers and are available for despatch within 2-3 days, with some available for next day delivery. You will be sent delivery details and tracking information once your purchase is complete.

Do you have a showroom I can visit?

No. To reduce costs to enable us to provide you with the best possible value we do not have a showroom and all the expensive overheads that come with it. If you have any questions about any of the products you see on our store please don't hesitate to contact us at info@glowingflames.com